Shipping

We aim to dispatch every order within 24 to 48 business hours. Business hours are Monday to Friday, 8am to 5pm UK time, excluding weekends and UK bank holidays.

All orders are tracked. Delivery times below are in working days from dispatch.

UK delivery

United Kingdom, Isle of Man, Jersey and Guernsey

• Royal Mail Tracked: £3.95, or free on orders of £30 and over. 2 to 3 working days.
• DPD Next Day: free on orders of £150 and over. 1 working day.
• Priority Dispatch: £8.99. Order by 12pm on a working day for same-day dispatch, then 1 working day delivery.

Subscription boxes

UK delivery for subscription boxes is £3.95. Subscription boxes aren't included in our free delivery offer or in any other promotion or discount.

Europe

Prices for EU countries are in euros. Orders under €150 are delivered with duties and import VAT already paid (see customs and duties below).

• Orders under €50: €13.99
• €50 to €89.99: €12.99
• €90 to €149.99: €9.99
• €150 and over: free

The service depends on where you are:

• DPD Two Day, 2 to 3 working days: Ireland.
• DPD Express, 2 to 4 working days: Belgium, Bulgaria, Denmark, Germany, Hungary, Latvia, Lithuania, Luxembourg and Portugal.
• DHL Express, 2 to 4 working days: Austria, Cyprus, Czech Republic, Malta and Slovakia.
• DPD Standard, 4 to 8 working days: Croatia, Estonia, Finland, France, Greece, Italy, Slovenia and Spain (excluding the Canary Islands).
• Royal Mail International, 4 to 8 working days: Netherlands and Monaco.

DHL Express upgrade: €13.99 on any order, 2 to 4 working days, for the DPD and Royal Mail countries above except Ireland and Spain.

Rest of Europe and the Falkland Islands

These countries are charged in their own currency. The Falkland Islands, Faroe Islands and Gibraltar are charged in pounds.

• Switzerland (DPD Standard, 4 to 7 working days): CHF 13.99 under CHF 50, CHF 12.99 from CHF 50 to CHF 89.99, CHF 9.99 from CHF 90 to CHF 149.99, free from CHF 150. DHL Express (2 to 4 working days) is CHF 13.99.
• Norway (DHL Express, 3 to 5 working days): 119.99 kr under 580 kr, 81.99 kr from 580 kr to 1,049.99 kr, free from 1,050 kr.
• Sweden (3 to 5 working days): DHL Express 154.99 kr under 568 kr. DPD Express 143.99 kr from 568 kr to 1,021.99 kr and 110.99 kr from 1,022 kr to 1,701.99 kr, free from 1,702 kr. DHL Express is also available on any order for 159.99 kr.
• Poland (3 to 5 working days): DPD Express 60.99 zł under 215 zł and 55.99 zł from 215 zł to 384.99 zł, free from 643.15 zł. DHL Express is available on any order for 42.99 zł.
• Romania (DHL Express, 3 to 5 working days): 68.99 lei under 460 lei, 52.99 lei from 460 lei to 785.99 lei, free from 786 lei.
• Iceland (DHL Express, 3 to 5 working days): 1,868 kr under 7,192 kr, 1,437 kr from 7,192 kr, free from 23,921 kr.
• Falkland Islands, Faroe Islands and Gibraltar (International Standard, 5 to 10 working days): £12.99 under £50, £9.99 from £50 to £89.99, free from £90. DHL Express is £13.99.

Customs and duties in Europe

This applies to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Since 1 July 2026, customs duties apply to every parcel entering the EU from the UK. What that means for you depends on your order value:

• Under €150: all customs duties and import VAT are included in your checkout total. Your parcel arrives duties paid, with nothing extra to pay.
• €150 and over: standard EU import duties and VAT apply, based on the products in your order and your country. They aren't collected at checkout, and the carrier may contact you before delivery to arrange payment.

Orders to the Falkland Islands, Faroe Islands, Gibraltar, Iceland, Monaco, Norway and Switzerland follow local import rules. Any duties or taxes due are paid to the carrier on arrival.

United States

We ship to the US from our US warehouse and our UK warehouse, so you may see more than one option at checkout. The product page shows which warehouse your item ships from.

From our US warehouse

• Standard US Delivery: $6.99, or free on orders of $50 and over. 2 to 4 working days.

From our UK warehouse

• USA Economy: $12, for orders up to 2kg. 5 to 10 working days.
• DHL Express: $25, or free on orders of $150 and over. 3 to 5 working days.

Skin Cupid pays the customs duties. Local taxes may still apply.

Canada

• DHL Express: CA$40, or free on orders of CA$200 and over. 3 to 5 working days, from our UK warehouse.

Skin Cupid pays the customs duties. Local taxes may still apply.

Middle East

Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates

• International Tracked: £15.99, or free on orders of £150 and over. 5 to 6 working days.
• DHL Express: £24.99. 3 to 5 working days.

For the United Arab Emirates, Skin Cupid pays all duties and taxes, except on DHL Express orders.

Israel

• DHL Express: ₪98.99, or free on orders of ₪700 and over. 3 to 6 working days.

Australia and New Zealand

• International Tracked: £12.99, or free on orders of A$300 and over (Australia) or NZ$350 and over (New Zealand). 10 to 15 working days.
• DHL Express: £29.99. 4 to 7 working days.

Customs checks in your country can add to these times, and deliveries can take longer than 15 working days.

China

• DHL Express: ¥185. 4 to 7 working days.

Good to know

• Prices shown in pounds are converted to your currency at checkout.
• Unless stated above, any customs duties or taxes on international orders are paid by you on arrival. Skin Cupid isn't responsible for them.
• Because of its weight, the Skin Cupid Vanity Box isn't included in free delivery offers outside the UK.
• We can't deliver to PO boxes outside the UK.
• If your tracking hasn't moved for 14 days, or something's wrong with your order, email us at hello@skincupid.co.uk and we'll do our best to help.

Returns

We don't accept returns on orders delivered outside the UK, EU, US and Canada.

We hope you love your order, but if you need to send something back, we're here to help.

Return eligibility

• For UK, US and Canada orders, request a return within 14 days of receiving your parcel. EU customers, see your right to withdraw below.
• Items must be unused, unopened, sealed and in their original packaging.

Items sent back opened, unsealed or used won't be refunded and will be disposed of when they reach us.

How to return an item

1. Ask us first: email hello@skincupid.co.uk to request a return. We can only accept returns we've approved.
2. Add your order number: write it clearly on the inside or outside of the parcel, so our warehouse can match the return to your order. We can't process returns without one.
3. Send it back: return postage is paid by you, and you can use any carrier and service you like.

Once we've approved your return, please send the item(s) back within 14 days. We may not be able to refund returns that arrive after that.

Items we can't accept back

Sale items, gift cards, and anything that has been opened or used.

Damaged, faulty or wrong items

• Please check your order when it arrives. If anything is faulty, damaged or not what you ordered, email hello@skincupid.co.uk with photos of the products, the packaging and the shipping label.
• We pack every order carefully, but minor creasing or marks on the outer retail packaging can happen in transit, especially on international deliveries. This doesn't count as damage and isn't eligible for a refund.
• For questions about ingredients or allergies, check the product details or get in touch. Our team is happy to help you find the right products.

Parcels returned to us

• Incorrect address: if a parcel comes back because the address was incorrect, incomplete or invalid, we'll refund the order minus the original shipping cost.
• Refused or not collected: if a parcel is refused on delivery or not collected in time, we'll refund the order minus the original shipping cost.
• Customs or VAT fees declined: if a parcel comes back because customs or VAT fees in your country weren't paid, we'll refund the order minus the shipping costs.

Refunds

When your return arrives, we'll inspect it to make sure it meets this policy. If it's approved, we'll refund your original payment method and email you to confirm. Your bank or card provider may take a few days to show the refund.

Any fee deductions that apply, including on orders that had free shipping, are taken from the refund.

EU right to withdraw

If you're based in the European Union, you can withdraw from your purchase within 14 days of receiving your order, without giving a reason.

To do this, contact us within those 14 days through our contact form or at hello@skincupid.co.uk. Tell us clearly that you want to withdraw and include your order number. You'll get an automatic confirmation that we've received it. You can also use the standard EU withdrawal form, which you can download here.

After you've told us, please return the item(s) within 14 days. They must be unused, unopened, sealed and in their original packaging. Return postage is paid by you.

Once the items arrive and we've checked them, we'll refund your original payment method within 14 days. If you paid for delivery, we'll refund the cost of standard delivery only. Any extra shipping charges aren't refundable.

The right to withdraw doesn't cover cosmetics that have been opened, unsealed or used, because they can't be returned once the seal is broken, for hygiene reasons.

Any other questions? Email us at hello@skincupid.co.uk. Thank you for shopping with us!